Refund policy

We have a 30-day return policy, which means you have 30 days since purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as beer and food (unless there is an issue with quality), custom products (such as special orders or personalized items). 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping
To return your purchased items, mail items to: 12 - 850 Industrial Avenue, Ottawa, Ontario, Canada K1G 4K2
You are responsible for the shipping cost to return your purchased items. Please note that we will not refund shipping cost from your original purchase. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that shipping cost will not be refunded.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bicyclecraftbrewery.ca.